1. Who we are. This website is operated by FPN, Lda ("My Lisbon Holidays"), based in Portugal. Contact: info@mylisbonholidays.com

2. What data we collect. When you contact us or book a trip, we collect: name, email, phone number, country of residence, passport details (when required for bookings), travel preferences, and payment information processed via secure third-party providers.

3. Why we collect it. To prepare and operate your trip; to communicate with you before, during and after the trip; to comply with legal and tax obligations.

4. Legal basis. Performance of a contract (your booking), legal obligation (accounting, tax) and your consent for marketing communications.

5. With whom we share it. Only with suppliers strictly necessary to deliver your trip (hotels, transport providers, guides, insurance) and with authorities when required by law. We never sell personal data.

6. How long we keep it. As long as needed to operate your booking and as required by Portuguese tax and accounting law (typically 10 years for invoices).

7. Your rights (GDPR). You may request access, correction, deletion, portability, or restriction of your data, and withdraw consent at any time. To exercise these rights, email info@mylisbonholidays.com

8. Cookies. This website uses essential cookies for navigation and, with your consent, analytics cookies to improve our service.

9. Complaints. You may file a complaint with the Portuguese Data Protection Authority (CNPD — www.cnpd.pt).